At Zoomex, security is a fundamental pillar of our platform. Protecting user assets, safeguarding account integrity, and maintaining a resilient trading environment are central to our operations.
We continuously invest in security infrastructure, risk management systems, compliance programs, and independent security assessments to provide users with a secure and reliable digital asset trading experience.
Asset Security and Custody
Zoomex adopts an industry-standard wallet management framework that separates hot and cold wallet infrastructure.
The majority of user assets are stored in offline cold wallets, significantly reducing exposure to online threats and unauthorized access attempts. Access to wallet infrastructure is governed by strict security controls, authorization procedures, and internal operational safeguards.
All on-chain asset transfers are subject to multiple layers of security verification and approval processes. These activities are monitored through real-time risk control systems to help ensure the security, integrity, and traceability of asset movements.
Account Security and User Protection
Zoomex provides users with multiple layers of account protection designed to help prevent unauthorized access and mitigate account-related risks.
Security measures include:
- Two-Factor Authentication (2FA);
- Automated detection of abnormal login attempts and suspicious account activities;
- Risk-based monitoring and interception of potentially unauthorized operations;
- Temporary restrictions or automated account protection measures when suspicious behavior is detected.
If users suspect that their accounts have been compromised or are exposed to potential security risks, they may immediately contact Zoomex Customer Support at support@zoomex.com to request a temporary account freeze while the situation is investigated.
Security Monitoring and Risk Management
Zoomex maintains a dedicated security and risk management framework operated by specialized security and risk control teams.
Our monitoring systems continuously analyze platform activities, trading behavior, account operations, and system performance to identify potential threats and anomalies. Automated security controls are combined with expert human review to enable timely detection, assessment, and response to emerging risks.
This layered approach helps reduce both platform-level and account-level security risks while supporting the stability and integrity of the trading environment.
Independent Security Audits and Assessments
Security at Zoomex is continuously evaluated through independent assessments and internal reviews.
Zoomex has undergone multiple security audits and penetration tests conducted by Hacken, a globally recognized blockchain cybersecurity and security auditing firm. These assessments have covered key components of the Zoomex ecosystem, including web applications, APIs, and mobile applications, helping identify potential vulnerabilities and strengthen the platform's overall security posture.
In addition to external assessments, Zoomex regularly reviews and enhances its infrastructure, security controls, and operational procedures to align with evolving industry standards and emerging threat landscapes.
We view independent security validation as an essential component of maintaining a secure, transparent, and trustworthy trading environment for our users.
Compliance and Regulatory Commitment
Zoomex is committed to maintaining a responsible and compliant operating framework across the jurisdictions in which it serves users.
As part of this commitment, Zoomex maintains registrations, licenses, and certifications in multiple regions, including:
- Canada MSB License (FINTRAC)
- Australia AUSTRAC Registration
- U.S. MSB Registration (FinCEN)
- St. Lucia IBC Certificate of Registration
- Mwali International Services Authority (MISA) License
Zoomex continues to strengthen its compliance framework and actively evaluates additional regulatory opportunities in relevant jurisdictions as the global digital asset regulatory landscape evolves.
Security Incident Response
Zoomex maintains internal incident response procedures designed to address potential security events in a timely and structured manner.
In the event of a suspected security incident, dedicated response teams will assess the situation, implement appropriate containment measures, and take necessary actions to protect user assets and platform operations. Where appropriate, Zoomex will communicate relevant information through official channels to keep users informed.
While Zoomex continuously strengthens platform security, users also play an important role in maintaining account safety. We encourage all users to enable available security features, protect their credentials, and remain vigilant against phishing attempts and other forms of social engineering.
Our Ongoing Commitment
Security is not a one-time achievement but a continuous process of improvement.
As the digital asset ecosystem evolves, Zoomex remains committed to enhancing its security architecture, strengthening risk controls, expanding compliance initiatives, and adopting industry best practices to help safeguard our users and their assets.
We will continue working to provide a secure, transparent, and reliable trading environment for our global community.