FAQs - Trading Account

The Zoomex Trading Account is a versatile, all-in-one account model that enables traders to access a range of products, including Spot, USDT-Perpetual, and Inverse-Perpetual contracts. It offers traders a powerful solution to combine trading margin with fully collateralized margin without the need to switch between accounts.

In simple terms, traders can use any supported margin assets within the Trading Account as collateral, and the margin balance is calculated in USD (or the trader’s chosen currency). This means that even if traders do not hold the specific settlement currency, they can still use their available margin balance to place orders across all supported products within the Trading Account.

2. What’s the Difference Between Standard Account and Trading Account?

In the Standard Account mode, traders must hold specific assets in separate accounts that correspond to each trading product in order to participate in trading activities. In contrast, the Trading Account mode offers greater flexibility, allowing traders to use a range of supported margin assets as collateral, enabling them to trade specific products without needing to hold the designated settlement asset.

Trading Account Upgrade FAQs

1. How to Check If the Upgrade Was Successful?

After completing the upgrade, the original Contract and Spot accounts will no longer appear on the Assets page and will be replaced by the Trading Account. This indicates that your Trading Account upgrade has been successfully completed.
Note: Users who register on or after October 20, 2025, will have the Trading Account enabled by default.

2. How Will My Assets Change After Upgrading to a Trading Account?

After completing the upgrade, the Spot and Contract accounts will be merged into the Trading Account. As a result, all assets from both the Spot and Contract accounts will be transferred to the Trading Account.

3. How to Upgrade a Standard Account to a Trading Account?

You can go to the Spot or Contract account page, as well as the Spot Trading or Contract Trading page, and click the ‘Upgrade Now’ button in the banner at the top of the page to initiate the upgrade.
The upgrade process typically takes 3–5 minutes. During this process, a verification will be performed to ensure eligibility for the upgrade. If the verification fails, please follow the on-screen instructions to complete the required steps, then click the ‘Upgrade’ button again to proceed.

4. Is It Possible to Revert to the Spot or Contract Accounts After Upgrading?

The upgrade is irreversible. Once completed, it cannot be reverted.

Trading Account Terminology

1. What Is the Initial Margin Ratio (IMR)?

The Initial Margin Ratio (IMR) refers to the total amount of margin required (denominated in USD) for all open orders and positions in USDT contracts. When the IMR reaches or exceeds 100%, it indicates that all available margin has been allocated to existing orders and positions, and any new orders that could increase the position size will be canceled.

2. What Is the Maintenance Margin Ratio (MMR)?

The Maintenance Margin Ratio (MMR) refers to the minimum amount of margin (denominated in USD) required to maintain positions in USDT contracts. When the margin balance falls below or equals the maintenance margin (i.e., when the MMR reaches or exceeds 100%), liquidation may be triggered.

3. What Are Net Asset Value and Trading Account Account Balance?

Net Asset Value includes the account balance and the unrealized profit and loss (PnL) from derivative contracts. The account balance represents the actual amount of assets you hold in your Trading Account, denominated in USD.

4. What Is the Margin Balance? Does It Refer to the Amount Available for Placing Orders?

The margin balance applies only to the Trading Account Cross Margin mode. It represents the total amount in your account available to be used as margin, including both the account balance and the unrealized profit and loss (PnL) from perpetual contracts. If the margin balance falls below the maintenance margin, forced liquidation will be triggered. Please note that the margin balance is an adjusted value calculated based on the asset index price and collateral value ratio, and it does not represent the actual USD amount you hold in your account.

Trading-Related

1. Which Margin Modes Are Supported for Trading?

Both Isolated Margin and Cross Margin modes will continue to be supported.

2. Can I Configure Separate Margin Modes for Each Trading Pair?

No, margin mode is linked to the account, which means the same mode applies to all trading pairs.

3. Which Position Modes Are Supported by the Trading Account?

Both the Isolated Margin and Cross Margin modes are compatible with One-Way and Hedge position settings.

4. Is It Possible to Select the Currency for Spot Hedging?

Yes. On the Assets page of the Trading Account, users may choose which currencies to activate as collateral, and the activated assets can be used as margin for contract trading.

5. Can I Use Unrealized Profits to Open New Positions?

Yes. To enhance capital efficiency, Trading Account allows traders to use unrealized profits to open new positions. In other words, even if a position remains open, its unrealized profits can be utilized as margin for opening additional positions. However, please note that while this strategy can increase potential returns, it also raises account risk in the event of unfavorable market movements.

6. Why Am I Unable to Open a Position?

The inability to place an order to open a position may be due to your account’s Initial Margin Ratio (IMR) reaching 100%. Please note that if your IMR is at 100%, you will not be able to open any new contract orders that require additional margin.

7. If the Available Balance of the Settlement Currency in Trading Account Is Insufficient, Can I Still Place an Order to Open a Position?

Yes. If you are using the Cross Margin mode, you can open positions or place orders as long as you hold supported collateral assets in your account and their USD-equivalent value is sufficient. However, please note that executing the trade may result in liabilities in the corresponding currency. You can view the available balance of each currency on the respective trading pages.

8. How Can I Assess the Risk of My Trading Account?

Isolated Margin Mode: In Trading Account's Isolated Margin mode, you can evaluate your account risk using the same approach as when trading contracts in a Standard Account.

Cross Margin: In Trading Account's Cross Margin mode, you can assess your account risk by monitoring the Initial Margin Ratio (IMR) and Maintenance Margin Ratio (MMR). When the MMR reaches 100%, a forced liquidation will be triggered.

9. Why Was My Profitable Position Still Liquidated?

This situation may occur if you are using the Cross Margin mode. When the account’s Maintenance Margin Ratio (MMR) reaches 100%, a forced liquidation will be triggered. If you hold multiple positions and some of them incur losses that cause your account’s MMR to reach 100%, liquidation will still occur. The system will then close your contract positions using designated liquidity orders.

10. Under What Circumstances Will I Receive a Risk Notification for My Trading Account?

You may receive the following three types of risk alert notifications via email:

Automatic Repayment Alert
When the Maintenance Margin Ratio (MMR) of your Trading Account reaches 65% and there is an outstanding liability in the account, you will receive an email notification advising that if your MMR reaches 85%, the system will begin selling your collateral assets to repay all liabilities.
Such alerts will be sent at most once every 4 hours.
Contract Liquidation Alert
When your MMR exceeds 80% and you hold open contract positions, you will receive an email notification advising that if your MMR reaches 100%, a forced liquidation will be triggered.
These alerts will also be sent at most once every 4 hours.
Maximum Loan Limit Alert
- When your borrowed amount reaches 90% of the maximum loan limit, you will receive a warning email.
- When your borrowed amount reaches 100% of the maximum loan limit, you will receive another email, which allows you to delay automatic repayment.
- However, automatic repayment will be triggered immediately if either of the following occurs:
  - The loan amount exceeds 100% of the maximum loan limit for more than 2 hours.
  - The loan amount reaches 130% of the maximum loan limit.
Note: One hour after receiving the above email, you will be sent a final risk reminder email.

11. Will My Bonuses or Coupons Be Affected After Upgrading to a Trading Account?

No. After upgrading to a Trading Account, you can continue to use any bonuses or coupons you have already received. However, please note that you will not be able to claim new bonuses or coupons from the Rewards Hub until the upgrade process is fully completed.

Borrowing & Repayment-Related

1. Under What Circumstances Will Borrowing Occur?

Borrowing will be incurred under any of the following circumstances, and the system will automatically trigger borrowing within the Trading Account:

Trading activities (e.g., payment of trading fees or funding fees) that reduce the account balance.
Unrealized losses on perpetual contracts, where the borrowing amount will fluctuate in line with the unrealized loss.

2. How Can I Repay the Borrowed Amount?

Currently, traders can manually repay borrowed amounts in Trading Account through the following methods:

Direct Repayment via Trading Account:
Go to your Trading Account and click the “Repay” button to proceed.
Please note: Zoomex charges a 0.1% repayment fee on the total repayment amount. This fee reflects the conversion cost of exchanging margin assets into the borrowed currency.
Deposit or Transfer of the Borrowed Currency:
Deposit or manually transfer the borrowed currency from another account into your Trading Account.
Once the deposited or transferred amount matches the borrowed amount, the system will automatically deduct the repayment from your Trading Account balance immediately.
Manual Repayment via Spot Trading:
Sell other margin assets manually through Spot Trading to convert them into the borrowed currency.
Important: If your Initial Margin Ratio (IMR) is at 100%, you will not be able to place an order to purchase a lower-collateral-ratio currency using a higher-collateral-ratio currency.
You can log in to your Trading Account and click here to check the collateral conversion rates for each supported currency.

3. Do I Need to Pay Interest on Each Borrowed Amount?

Yes. Interest is charged on all realized borrowings, including those arising from settled trading fees, funding fees, and realized position losses.

For borrowings generated from unrealized losses on contract positions, Zoomex provides an interest-free allowance. If the borrowed amount remains within this allowance, it will be exempt from interest charges. However, if the borrowed amount exceeds the allowance, interest will be charged on the entire borrowed amount, calculated hourly.

4. If I Hold Multiple Collateral Assets in My Trading Account, Which Assets Will Be Used as Collateral for My Borrowing?

There is no specific order in which collateral assets are utilized. When you hold multiple collateral assets sufficient to cover the borrowed amount, you are free to choose which asset types to transfer out from your Trading Account, up until the Initial Margin Ratio (IMR) reaches 100%.

5. I Didn’t Initiate a Repayment in Trading Account—Why Did the System Execute an Automatic Repayment on My Behalf?

The following situations will trigger automatic repayment in Trading Account:

Borrowed Amount Exceeds Maximum Borrowing Limit:
When the borrowed amount of a specific asset exceeds its maximum borrowing limit, the system will automatically sell sufficient available assets within the Trading Account to purchase the under-collateralized asset, reducing the borrowed amount to 90% of the maximum borrowing limit.
USDT Perpetual Position with High Maintenance Margin Ratio:
When a user holds a USDT perpetual position in the Trading Account and the Maintenance Margin Ratio (MMR) reaches or exceeds 85%, the system will initiate automatic repayment.